Return Policy

Last updated: December 2, 2024

Our Commitment

At Carestrstudioao, we are committed to your satisfaction with our courses. We understand that sometimes a course may not meet your expectations, and we want to make the return process as straightforward as possible.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Request submitted within 30 days of course enrollment
  • Less than 25% of course content has been accessed
  • No certificates have been generated or downloaded
  • No significant violations of our Terms of Use have occurred

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • More than 30 days have passed since enrollment
  • More than 25% of course content has been accessed
  • Course completion certificate has been issued
  • Violation of our Terms of Use or Code of Conduct
  • Courses purchased during promotional periods with special terms

How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team via email or phone
  • Provide your order number and enrollment details
  • Explain the reason for your refund request
  • Allow up to 5 business days for review and processing

Refund Processing

Once your refund request is approved:

  • The refund will be processed to your original payment method
  • Processing typically takes 7-10 business days
  • You will receive confirmation via email
  • Access to course materials will be revoked

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. These are evaluated on a case-by-case basis considering factors such as content accessed and time elapsed since enrollment.

Course Exchanges

If you are not satisfied with your current course, you may request to exchange it for a different course of equal or lesser value, subject to the same eligibility criteria as refunds.

Technical Issues

If you experience technical difficulties that prevent access to course materials, please contact our support team immediately. We will work to resolve technical issues before considering refund requests.

Special Circumstances

We understand that exceptional situations may arise. If you believe your circumstances warrant special consideration, please contact us to discuss your situation.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For refund requests or questions about this policy, please contact us:

Email: support@carestrstudioao.cv
Phone: +1 (312) 589-2415
Address: 504 Evergreen Terrace, Springfield, IL 52306, United States